Emotional Capital

Emotional Capital 1 Day Programme

Date: 14 May 2014

Venue: Hotel Verta – 38 Lombard Road, London SW11 3RP

http://www.hotelverta.com/location.asp

People who outperform their peers score significantly higher on emotional self-knowing, self-actualisation, empathy, inter-personal relationships, adaptability, problem-solving and stress management?

Emotional Intelligence has hard science underpinning it and your Emotional Intelligence affects your ability to make decisions?

The Emotional Capital One Day Programme is focused on development for Directors, Entrepreneurs, Team Leaders, Consultants, and HR Professionals.  The Programme enables assessment and development of emotional intelligence in leaders. Programme participants will have access to comprehensive materials to support the introduction of emotional intelligence into their organisations as well as a step-by-step approach to interpreting and applying emotional intelligence in order to improve leadership performance.

Charity Sector – £225 + VAT | Public Sector – £325 + VAT | Private Sector – £525 + VAT |
Book Now: contact@beaconorganisationaldevelopment.com

Emotional intelligence is a vital part of what makes people effective in life.

Whether in the workplace, at school, or in our personal lives, research shows that those who understand and manage emotions well tend to be more successful. And the good news: emotional intelligence is a skill you can learn!

Emotional intelligence is the capacity for recognizing your own feelings and those of others, for motivating yourself and for managing emotions well in yourself and in your relationships. Widespread interest in emotional intelligence can be traced back to Daniel Goleman’s bestselling book “Emotional Intelligence: Why it Matters More than IQ” Daniel Goleman illustrated that emotional intelligence matters more than twice as much as IQ or technical expertise in determining success at work.

Fortunately, you can develop & improve your emotional intelligence, unlike IQ and personality which are essentially fixed from an early age.

To reach your full potential, you need to build your emotional intelligence


People who outperform their peers score significantly higher on emotional self-knowing, self-actualisation, empathy, inter-personal relationships, adaptability, problem-solving and stress management?

Emotional Intelligence has hard science underpinning it and your Emotional Intelligence affects your ability to make decisions?

The Emotional Capital One Day Programme is focused on development for Directors, Team Leaders, Consultants, and HR Professionals. The Programme enables assessment and development of emotional intelligence in leaders. Programme participants will have access to comprehensive materials to support the introduction of emotional intelligence into their organisations as well as a step-by-step approach to interpreting and applying emotional intelligence in order to improve leadership performance.

What People say about the Programme:

  •  ” An eye opener. The interactive sessions. Thought provoking concepts”
  • “I’m now more willing to see the other point of view”
  • “I found the workshop very helpful, identified a wealth of information”
  • “Stopping to think about my everyday life/work in term of EQ.  Every leader/manager should have this!”
  • “Very inspiring, enlightening and interesting.  I would recommend this course to many of my colleagues”
  • “Very enlightening, some good tools for the boardroom.  Encourages reflection”
  • “My thoughts and feelings are that I have learnt more about myself and learning to deal with others.  The programme has helped me to take forward how to deal with difficult situations.  It has been a wonderful experience” “A light bulb moment – thank you”
  • “A dynamic and insightful Programme”  “I am seeing the power of relationships through new lens”
  • “I’ll use the information with my team” “Now I know what to do about my self-confidence”
  • “I now know that I can better connect with my team by being more empathetic”
Learning Objectives – At the end of the day participants will:

  • Uncover the science behind emotional intelligence and emotional capital
  • Learn the emotional and social skills that drive effective leadership
  • Asses and build their own emotional intelligence and leadership success


 

 

Business Optimism

You can strengthen and develop your optimism.

Optimistic persons can see the big picture and have a vision of where they are going. In times of change, they see the potential opportunities and benefits of circumstances and situation

  1.  List the circumstances and situations where there are potential opportunities
  2. List the circumstances and situations where there are challenges
  3. How might you turn those challenges into opportunities?

Optimistic persons have a talent for maintaining and promoting positive mood. This enables them to create and sustain a high productive work environment and a climate of success.

  • Reflect on a recent situation where you were in less than positive mood at work – what caused you to be in that mood?
  • What were you thinking and feeling?
  • What was the noticeable effect on others?

How optimistic are you for your business in 2014?

I invite you to read my article on Business Optimism http://www.newswire.net/newsroom/pr/00079374-business-optimism.html

Emotional Intelligence Thought Leader

News – Beacon Organisational Development is confirmed as the Thought Leading Partner on Emotional Intelligence for www.govtoday.co.uk  Beacon will be presenting a Master Class for Health & Social Care Integration Best Practice.

Health and Social Care integration is considered to be critical, hence, it is consider that the time is right to make behavioural insight centre stage in the challenge to shift the locus and effectiveness of care.

£3.8bn has been allocated to fund health and social care integration and additional resources continue to be poured into UKs overstretched urgent and acute care. There is much concern regarding the risk that this money will be used to fund yet more structural change which cannot succeed without behaviour change of all actors in the system.

Neslyn Watson-Druée, CEO of Beacon Organisational Development said:

I am delighted that Beacon has been chosen to provide thought leadership and to contribute to an important agenda.

Oliver Hambleton, health partnerships & industry engagement lead said:

We are delighted Beacon Organisational Development will be joining us to deliver the Masterclass session at the Social Care 2014 conference. Beacon’s track recorded is well acknowledged and documented.

The clients of www.govtoday.co.uk have been asking for more attention to be given to emotional intelligence. It is considered that the time is right to address leadership behavioural skills.

A recent imPOWER report http://www.impower.co.uk/public/upload/impower%20QOB%20report%20final.pdf

is somewhat pessimistic about progress so far. The report states that, momentum needs to increase, however, the Association of Director Social Services have suggested integration is going to be contingent on support & experience driven collaboration.

It is recognised that structural ‘big system’ change alone will not bring about the needed integration because behavioural norms for professionals are stronger than the creation any new system. Behaviours need to be tackled directly. The report asked question – regarding sufficient, direct focus on behaviour and the following comments are made:

The issue of behaviours in the health service is not a modern one. As far back as 1956 Arthur Blenkinsop MP noted in the Jameson Working Party report that “co-operation between General Practitioners and health visitors… is lacking in many cases at the moment.” Fast forward half a century and one of our senior interviewee’s stated “It’s in the integration and the hand offs that things still go wrong.”

The report states: Clearly we are still wrestling with the same challenges around behaviour and integration. This serves to highlight the crucial point that even with new systems and structures in place, if professionals and patients don’t use them the way we intended, the systems and structures won’t work.

The imPOWER report highlighted further that trust, relationships, behaviour and experience are real drivers of positive outcomes. Yet there is danger of losing sight of the behavioural dimension.

Having searched for an ideal partner to become a thought leader on emotional intelligence www.govtoday.co.uk selected Beacon Organisational Development. Beacon has a track record in leadership development a few examples include:

  • A demonstration leadership development programme for the NHS
  • Emotional intelligence accreditation programme for coaches
  • Steering innovation and implementation at the executive level underpinned by experience on diverse boards

Beacon Organisational Development learning and implementation master class on 19 March 2014 at Brewery Conference Centre will address key elements of emotional intelligence leadership competencies that are critical for effective integration of health and social care (http://www.socialcarereform.co.uk/programme ).

In the interim Beacon will be posting articles on the website of www.govtoday.co.uk

Contact Beacon Organisational Development to develop your emotional intelligence

 

Self-Awareness

Mastering your overarching skill of self-awareness will empower you to work towards improvement in all areas of emotional intelligence. The good news is you can learn to improve your emotional intelligence. Become aware of other’s reaction to your behaviour and you will be more successful at work and in your personal life.

Emotional self-awareness can extend beyond your ability to track your immediate, short-term feelings. Imagine your self-awareness as your inner compass, guiding you to what is right for you.

Malorie Blackman, OBE, the British writer who holds the position of Children’s Laureate for 2013 to 2015 spoke on Desert Island about her compelling self-awareness that she wanted to be a writer. Although her teacher would not give her the required reference for her to study English Literature at University, she found a way to become a writer.

Picture if you will my client relating this story to me:

We have recently appointed a new director of Finance. He is brilliant with the numbers but he does not thank that he needs to talk to people outside the finance department. He treats the other directors as if they are stupid and he complains when the forecast within the contracts do not materialise.

If you were with me on 4 February 2013, you would have overheard a conversation between me and Rosemary. Neslyn Brian’s attitude is so disgusting, I cannot abide him.

As I look up at the tall Rosemary looking down on me, I saw a look of frustration on her face.

You would have heard me putting a question to Rosemary. Rosemary, from your perspective, how self-aware is Brian?

Neslyn I don’t think that his attitude has anything to do with self-awareness. The voice in my head said well Rosemary if you don’t think self-awareness has anything to do with attitude. It is time for you to be educated about emotional intelligence.

Rosemary what does emotional intelligence men to you?

Neslyn I don’t know where this conversation is going. I want to talk you about Brian’s attitude and now you are side-tracking with emotional intelligence.

Rosemary let me share something with you – Did you know that to be self-aware is to have the capacity to recognise how your feelings and emotions impact on your personal opinions, attitudes and judgements?  Emotionally intelligent people are aware of their emotional experience and know what they are feeling most of the time.  The have the capacity to recognise how their feelings and emotions impact on their personal opinions, attitudes and judgements.

I read this quote some time ago and it has resonated with my beliefs:

  “Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.” – Tao Te Ching

Rosemary, I believe that emotional self-awareness is the foundation on which most of the other elements of emotional intelligence are built. Self-awareness is the necessary first step toward exploring and coming to understand yourself and the impact you have on other people.

Neslyn if this is so why are we not hearing more about this in the media and in personal development?

Rosemary I am on a mission to spread the word on emotional intelligence.  I lead workshops on emotional intelligence leadership competencies and I coach others on how to build their emotional intelligence and their emotional capital.

email: contact@beaconorganisationaldevelopment.com

 

Emotional Intelligence – Why it Matters

Emotional intelligence – Why it matters is because emotional intelligence is a vital part of what makes people effective in life. Building your emotional intelligence is the key to being an effective leader

Martyn Newman, the author of Emotional Capitalist  states that as a leader, you inspire or demotivate others first by how effectively you manage your own emotional energy, and second by how well you mobilize, focus and renew the collective energy of the people you lead. Leadership is the art of achieving extraordinary things with ordinary people. Emotional capital is how you achieve this.

Without embracing emotional capitalism, you will never be the leader you aspire to be

  • Greg Healy, CEO Quiksilver Asia.

Whether in the workplace, at school, or in our personal lives, research shows that those who understand and manage emotions well tend to be more successful. And the good news: emotional intelligence is a skill you can learn!

Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating yourself and for managing emotions well in yourself and in your relationships. Widespread interest in emotional intelligence can be traced back to Daniel Goleman’s bestselling book “Emotional Intelligence: Why it Matters More than IQ” where he showed that emotional intelligence matters more than twice as much as IQ or technical expertise in determining success at work.

Fortunately, you can develop & improve your emotional intelligence, unlike IQ and personality which are essentially fixed from an early age. To reach your full potential, you need to build your emotional intelligence

There is now a significant body of research showing that emotional intelligence is linked to successful performance in the workplace.

For example, a famous study of insurance sales people at Metropolitan Life showed that employees high in the emotional competency of Optimism sold 37% more policies in their first two years. And those in the very top tier by optimism sold a staggering 88% more than the most pessimistic.

Similarly, a study with the US Air Force found that recruiters scoring high in emotional skills like empathy, self-awareness, and assertiveness were significantly more effective. By selecting recruiters based on emotional intelligence, they boosted success rates 3-fold and saved over $3 million p.a.

Conclusions all point to the paramount importance of emotional intelligence in excellence on the job – in virtually any job.

  • Daniel Goleman, “Working with Emotional Intelligence”

RocheMartin’s own research with a group of high performers from Leadership Victoria has showed that they rated significantly higher than the general population on emotional intelligence, in particular on the competencies of self-confidence, self-reliance, optimism, self-actualization, and straightforwardness.

The number one reason why people stay or leave an organization is based on the quality of the relationship with their immediate supervisor. Research by Gallup shows that leaders with low emotional intelligence tend to have higher turnover, lower engagement, and lower productivity within their team – this is a compelling business case for why you need to develop the emotional intelligence of your leaders

Emotional Intelligence is a legacy and hence Beacon Organisational Development supports people and organisations to develop emotional intelligence as emotional capital.

Why does Emotional Capital Matter? First, emotional capital is valuable because it creates strong relationships that enable people to achieve effective collective outcomes. Research shows that the key factors driving job satisfaction are relationships with managers, company culture, advancement opportunities, and opportunities to work with others. Employees are simply more and more unwilling to stay in an unhappy work environment. Therefore, leaders who create cultures of passionate people maximize the productive potential of the human capital in the business.

Second, everybody knows that attracting and retaining talented people is the most important strategic issue for every company today and tomorrow. The most competitive market of the future is the labour market. To attract the most talented people, companies and organizations must focus on building exceptional workplace cultures where passionate people can innovate and drive change.

How Do You Build Emotional Capital?

In the last ten years, the most enabling strategy for building emotional capital has been to focus on developing emotional intelligence. Emotional intelligence is an indispensable set of social and emotional competencies for leveraging knowledge and emotions to drive positive change and business success

 Martyn Newman describes three core elements of Emotional Capital:

1. External Emotional Capital – the value of the feelings and perceptions held by the customer and the external stakeholder towards your business. The only way to create real profit is to attract the emotional rather than the rational customer by appealing to his or her feelings and imagination. Customers want to buy from organizations they like and who are like them. This creates brand value and goodwill and results in repeat sales through customer loyalty, lifetime relationships and referrals. In other words, the brand creates trust and recognition and is a promise and an emotional contract with each customer.

2. Internal Emotional Capital -the value of the emotional commitments held in the hearts of the people within your business. It can be is seen in the energy and enthusiasm that people bring to work to create products and solve problems. Every relationship that your business has with everyone it touches is an asset and an investment. To build emotional wealth you must treat your people as investors because that is what they are — intellectual and emotional investors. Every day they bring their heads and hearts to work. And if they don’t, you won’t be in business very long.

3. Intra-personal Emotional Capital – the level of positive, focused energy that you invest at work and in your personal life. As a leader, you will inspire or demoralize others first by how effectively you manage your own emotional energy and, second, by how well you mobilize, focus and renew the collective energy of the people you lead.

Contact Beacon Organisational Development for:

  • Your own 360 Emotional Capital Report or Emotional Capital Employment Selection Report
  • Emotional Capital Team and Organisational Development
  • Emotional Capital Accreditation for Coaches

A selection of quotes follows from people who have undertaken our training and development:

  • Doing the exercise during the workshop gives you an arena to explore your strengths and weaknesses and get colleagues to help analyse what you need to do to balance things.
  • Networking,  sharing experiences, hearing developing knowledge.  In relation to EI gaining some useful insights to self and understanding.
  • Use of Emotional capital – an eye opener.  The interactiveness of the sessions.  Thought provoking concepts.  Programme
  • Totally useful throughout
  • I found the workshop cards very helpful, they identified a wealth of information
  • Giving examples from using the competencies cards, make it more relevant
  • Understanding the importance of Emotional intelligence
  • Made me feel ‘self aware” of my value as a person and as a leader
  • Stopping to think about my everyday life/work in term of EQ.  Every leader/manager should have this!
  • Very inspiring, enlightening and interesting.  I would recommend this course to many of my colleagues
  • Very enlightening, some good tools for the boardroom.  Encourages reflection
  • My thoughts and feelings are that I have learnt more about myself and learning to deal with others.  The programme has helped me to take forward how to deal with difficult situations.  It has been a wonderful experience
  • Insight into myself, mostly known but some ‘ah hah’ moments.  Feel topped up and equipped.
  • I will share EQ with team/apply this to service improvement. Work consciously on the empathy competency as I am perceived not to be even though I think I do.  Pay attention to the eight areas of life balance.

 

Emotional Intelligence – Relationship Skills

On 15 October 2013 Neslyn Watson-Druée delivered a speech through International Women of Excellence  at PwC,  London Moor.  The focus was on Emotional Intelligence – Relationship Skills.

Key points:

  • Every relationship that your business has with everyone it touches is an asset and an investment.
  • Emotional Intelligence – relationship skills is important because understanding the powerful role of emotions in the workplace separate the best leaders apart from the rest.
  • Neslyn’s stated belief: the fundamental task of leaders is to facilitate good feelings in the people they lead, at the heart of leadership, the pulse is emotional. I believe that the root of emotional intelligence anchors what the leader does well. This emotional element is sometimes invisible and often ignored.
  • Her experience as a board member for 25 years inclusive 10 years as Chairman of Kingston NHS taught her that relationships represent a unique strategic resource. In addition, She confirmed one of the oldest laws in psychology which states that beyond a moderate level, increases in anxiety and worry erode mental abilities.
  • If people’s emotions are pushed toward the range of enthusiasm performance can leap; if people are pushed towards acrimony and anxiety, performance will fall. When leaders drive emotions positively, they bring out the best in everyone.
    • Daniel Goleman
  • Reference made to The Open Loop and other breakthroughs in brain research support the notion that leaders’ moods and actions have enormous impact on the people they lead – the key task of emotionally intelligent leaders is to inspire, keep people motivated and committed as well as to arouse passion and enthusiasm.
  • She stated that although emotions and moods may seem trivial from a business point of view, they have real consequences for getting work done. A study at Yale on mood and performance demonstrates that negative emotions: especially chronic anxiety, or a sense of futility powerfully disrupt work and hijack attention form the task in hand.
  • There are sound business reasons why relationship skills make good business sense.  Relationship skills add real commercial value to the balance sheet and this value can be measured in any successful business.
  • Poor relationship between strategic leaders, directors, line managers and staff can damage the financial bottom line of a business because poor relationships affect performance and strategic outcomes.
    • Most of us spend over 95% of our lives interacting with others.
    • Over 80% of job terminations are due to poor relationship skills not poor technical skills.
    • Creating effective relationships with those you need to get you where you want to be makes good personal, interpersonal and corporate sense
    • In the context of emotional intelligence relationship skills are important because a good understanding of the impact of good relationships helps you to:
      • Manage conflict with skill
      • Build effective relationships and be effective with people at all levels
      • Develop inter and intra personal intelligence with Relationship
      • Focus on effective team relationships and measurable outcomes
      • Be effective with diverse groups of people and cultures
      • Increase your understanding and acceptance of others
      • Be effective in your personal relationships and preserve that which you value within the relationship
  • The fundamental glue that holds any relationship together is trust.
    • Brian Tracy
  • Emotionally Intelligent persons have the knack for establishing and maintaining mutually satisfying relationships characterised by positive expectations. They can gain the support and commitment of others and value working with others to achieve their goals.
    • Emotional Capitalist, RocheMartin
  • She articulated the views of Martyn Newman: to build emotional wealth you must treat your people as investors because that is what they are — intellectual and emotional investors. Every day they bring their heads and hearts to work. And if they don’t, you won’t be in business very long.
  • As a leader, you inspire or demoralise others by firstly, your effectiveness in managing your own emotional energy and secondly, by how well you mobilise, focus and renew the collective energy of the people you lead. The primary role of a leader is to create emotional wealth for competitive advantage.
  • The good news is that emotional intelligence can be developed. Beacon Organisational Development facilitate the development of Emotional Intelligence with the aid of Roche Martin Emotional Capital Assessment and Reports.

Here are a few comments from the day:

Just had the pleasure of introducing the fabulous Neslyn from @BeaconOD at an #IWE iwe-online.org event @PwC_UK #GenderBalance

Andy Woodfield FRSA PwC

Dear Neslyn,
It was lovely to meet you today and listen to your talk – very inspiring and relevant to every one in their present lives.
I wanted to say it was an honour to be able to listen to your talk!

Zeynep Kazdal
PwC

Hi Neslyn,
I can’t thank you enough for setting up today’s event. I found it extremely useful and I will take away all of your points. Specifically, I will encourage myself and others on my team to focus on their strengths and to empathise when things go wrong in their relationships.

Anyway, I think I could have talked with you for hours and I am so grateful for your time. Hopefully I can encourage more people at PwC and across other corporate groups to hold these sessions, because creating positive energy will make a big difference for businesses and people everywhere.
Thanks again!
Heather
Heather Megaw
PwC | Senior Associate

Neslyn

Thank you so much for your wonderful talk at the IWE event at PwC on Tuesday. I found it very interesting and helpful and have already put some of what you talked about into practice in work. Really helpful talk!
– Rosie Gathercole Smith

The Power of Awareness

My client said to me, I am learning more and more to tune into my feelings and inviting my higher wisdom to speak to me about what is happening and how to best utilize the happenings for my growth.

I am sharing the above statement with as part of my coaching with the use of the Emotional Capital Reports and The One Command. I am encouraging my clients to develop self-love as part of expanding their confidence.

The Masters who previously walked the Earth taught the importance of love. The messages were simple. In our life-times, however, centuries of fear-based conditioning obscures a true understanding of what is love.

As a result it is not an easy task to shed the old conditioning and live as the Masters taught. It’s not enough to simply want a loving world. We must become the love and be love with every aspect of our being. This is now part of our challenge to support and enable ourselves and others to expand our consciousness and access our greater potential. That potential where there is no limitation

Building the competencies of Emotional Capital

Every relationship that a business shares with everyone it touches is an asset and an investment. To build emotional wealth, a business must treat its people as investors because they have invested intellectually and emotionally. Anyone who is genuinely motivated can develop his or her emotional capital. Research has identified seven signature strengths of successful leaders. These include optimism, self-confidence, self-actualisation, relationship skills, self-reliance, assertiveness – forthrightness and empathy.

Businesses which meet the challenges of emotional intelligence gives themselves key advantages in the market place.

Dr Neslyn Watson-Druée CBE, MBE, FCGI specialises in supporting individuals and teams to develop their emotional intelligence and launch their competitive advantage with RocheMartin Emotional Capital Reports
Telephone +44 208 241 4762 for coaching appointments, Leadership and Team Building